At XRP AIR TECH, we understand that circumstances can change, and your satisfaction is paramount. While our comprehensive Ironclad Guarantees underscore our unwavering commitment to quality and performance for every HVAC, refrigeration, or appliance service in Houston, we also operate with transparent policies regarding refunds and cancellations to ensure your peace of mind.
Our Commitment to Your Satisfaction: Refunds & Guarantees
Our approach to refunds is deeply rooted in our "Ironclad Guarantees," especially for new installations:
100% Money Back Guarantee for Installed Systems: For new system installations, XRP AIR TECH unequivocally states: "We guarantee that the equipment we have installed will perform as we have stated, or we will remove it and return 100% of your investment." This provides ultimate assurance for major investments, ensuring that the system meets the promised performance.
Performance-Based Refunds/Replacements
Our Comfort Guarantee and Utility Savings Guarantee for eligible systems directly link to specific performance metrics. If these guarantees are not met under the stated conditions, XRP AIR TECH commits to actions ranging from system replacement to refunds of savings differences, demonstrating a results-oriented refund approach.
Warranty on Repairs
For repair services, XRP AIR TECH commonly offers a 2-year labor and parts warranty. This means if the same issue arises due to their repair work or a faulty part they installed within that timeframe, they will address it without additional charge, effectively acting as a refund of future repair costs.
No Surprise Guarantee
This commitment to upfront pricing means you won't face hidden fees. The price you are quoted is the price you pay, eliminating a common reason for disputes or refund requests.
While the exact conditions for "refunds" on services rendered (other than new installations or specific guarantee triggers) would typically be outlined in a detailed service agreement provided at the time of engagement, our focus is always on resolving any issues to your satisfaction.
Flexibility & Transparency: Our Cancellation Policy
We understand that scheduling conflicts or unforeseen events can occur. For service appointments, XRP AIR TECH aims for a flexible and clear cancellation process:
Direct Communication
The most effective way to cancel or reschedule an appointment is by directly contacting XRP AIR TECH's customer service. This ensures your request is received promptly and handled efficiently.
Timely Notification
Providing timely notice for cancellations allows us to optimize our scheduling and serve other clients effectively. While specific cut-off times for avoiding potential fees might be outlined in your direct service agreement, open communication is always encouraged.
No Obligation for Estimates/Diagnostics
For initial consultations or diagnostic service calls that precede a major repair or installation, there is typically no obligation beyond any agreed-upon diagnostic fee.
At XRP AIR TECH, we strive to ensure every interaction, from scheduling to service completion and beyond, is transparent and client-focused. Our guarantees and commitment to clear communication are designed to give our Houston clients complete confidence in choosing us. For the most precise and detailed information regarding any specific service agreement, refund eligibility, or cancellation terms, we always recommend reviewing any provided documentation or speaking directly with our customer service team.
